Terms & Conditions & Privacy Policy | Lottus Services|Denver

Last Updated: 11-18-2025
Lottus LLC (“Company,” “we,” “us,” or “our”)

1. Introduction

Lottus LLC is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website. Please read it carefully to understand our practices and the rights you may have.

This Policy, together with our Terms of Use, outlines the legal basis on which any personal data we collect from you, or that you voluntarily provide to us, will be processed.

By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms of this Policy. If you do not agree, you should discontinue use of our website immediately.

2. Scope of This Policy

This Policy applies only to information collected through our website and does not apply to any third-party websites that may be linked on our site. We do not control and are not responsible for the privacy practices, content, or security of any external sites.
You are solely responsible for reviewing the privacy policies of third-party websites before providing them with any personal information.

3. Information We Collect

We may collect and process the following categories of information:

A. Information You Voluntarily Provide

Information submitted through forms on our website
Information provided when subscribing to our services
Information provided when reporting an issue or contacting customer support
Records of correspondence between you and Lottus LLC
Survey responses (participation is voluntary)

By providing your email address or phone number, you expressly consent to receive occasional messages, promotions, and service-related communications.

B. Automatically Collected Information (IP Addresses & Cookies)

We may automatically collect:

IP addresses
Browser type and version
Operating system
Device identifiers
Browsing actions and patterns (aggregated and anonymized)

This data is used for system administration, security, analytics, and performance monitoring.
It does not personally identify individuals unless combined with voluntarily submitted information.

You may refuse cookies through your browser settings, but doing so may limit access to certain features of the website.

4. How We Use Your Information

We may use your information for the following purposes:

To operate, maintain, and improve our website
To fulfill your requests for information, products, or services
To communicate with you regarding services, updates, promotions, or account-related matters
To carry out our contractual obligations
To notify you of changes to our website, services, or policies
To conduct internal research and data analytics
To ensure website content is optimized for your device

We do not sell personal information to third parties.

5. Where and How We Store Your Information

Personal information collected by Lottus LLC is securely stored and accessible only to authorized personnel who are obligated to keep it confidential.
We use commercially reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.
Any payment transactions are encrypted and processed by trusted third-party payment processors; Lottus LLC does not store full payment card details.
If you are provided a password to access any part of our system, you are responsible for maintaining its confidentiality and for all activities under your account.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Disclosure of Your Information

We may disclose your personal information only in the following circumstances:

To service providers and contractors who assist us in operating our business (subject to confidentiality agreements)
To comply with legal obligations, subpoenas, court orders, or lawful requests
To enforce our terms, protect our rights, or investigate fraudulent activity
During a merger, acquisition, financing, or sale of assets (your information may be transferred as part of the transaction, subject to confidentiality safeguards)

We do not share your information with advertisers or unrelated third parties for their independent marketing purposes.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

The right to access and review the personal information we hold
The right to request corrections or updates
The right to request deletion (subject to legal exceptions)
The right to opt out of marketing communications at any time
The right to restrict or object to certain data processing activities

To exercise these rights, you may contact us at:
info@lottusservices.com

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website after changes are posted constitutes acceptance of the revised Policy.

10. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
info@lottusservices.com
Lottus LLC

11. Consent

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree, please discontinue use of our website.

Lottus LLC – Service Agreement & Terms and Conditions

Last Updated: March 27, 2025
Legally Binding Agreement

These Terms and Conditions (“Agreement”) govern all cleaning services (“Services”) provided by Lottus LLC (“Lottus,” “we,” “us,” or “our”). By booking a service, submitting a payment, or using our website, you acknowledge and agree to be bound by this Agreement. If you disagree, do not book or receive services from us.

1. Booking & Confirmation

Booking a service online does not guarantee availability for the selected date or time. All bookings are subject to confirmation via email, text, or telephone.

To reserve your cleaning appointment, a non-refundable deposit of $70 is required. This deposit is applied toward the total service cost but is non-refundable under all circumstances, including cancellations, rescheduling, or dissatisfaction with scheduling availability.

2. Cleaning Crew

We typically work in teams of two technicians; however, larger teams may be assigned depending on the job’s size, complexity, or scheduling needs.

All Lottus cleaners undergo background checks and training. While we strive to keep the same technicians assigned to recurring homes, staffing changes, illness, or scheduling demands may require substitutions.

3. Right to Refuse Service

Lottus LLC reserves the right to refuse, discontinue, or terminate service at any time for reasons including, but not limited to:

Safety concerns
Inappropriate or hostile behavior
Dangerous or aggressive pets
Weapons on premises
Severe clutter or hoarding conditions
Biohazards (blood, feces, urine, vomit, mold, infestation)
Lack of utilities (water, electricity, HVAC)

If a technician arrives and determines the conditions are unsafe, unsanitary, or substantially different than those described, the service may be refused, and a $70 cancellation fee will apply.

4. Cleaning Day Preparation

To ensure accurate pricing and efficient service, the customer agrees to:

Remove clutter from floors, countertops, and surfaces
Secure valuables
Provide clear access to all areas scheduled for cleaning

If additional tidying, organizing, or decluttering is required, additional time will be billed, and the service price will be adjusted.

5. Add-On Services

Add-on services are available for an extra fee and must be requested in advance:

Interior windows & sills
Blind detailing
Baseboard detailing
Dishes
Inside kitchen cabinets
Inside oven
Inside fridge
Garage sweeping
Patio cleaning
Carpet washing
Additional deep-cleaning tasks

6. Pets

We are pet-friendly. However:

Pets must be secured or have limited movement for cleaning efficiency and safety.
If a pet becomes aggressive, anxious, or poses a safety risk, our technicians may leave the premises.
If service cannot be completed due to pet-related safety issues, the cancellation fee will apply.

Technicians will not enter a home if an unsecured pet is perceived as a threat.

7. Service Fees & Price Adjustments

Instant online pricing is based on typical conditions. Final pricing may change depending on:

Actual home condition
Additional dirt, grime, or buildup
Additional rooms or square footage
Excessive pet hair
Clutter, trash, or unreported conditions

If additional time or labor is required, we will attempt to contact the client before proceeding. If contact cannot be made, the team may leave, and the $70 cancellation fee will apply.

Lottus LLC reserves the right to adjust prices for recurring services if the time required significantly differs from the original estimate.

8. Payments

A $70 non-refundable deposit is required to reserve your appointment.
The remaining balance must be paid on the day of service.
Accepted payment methods: credit card, ACH, or other approved methods through our booking system.
Returned payments or chargebacks may incur additional fees.

9. Refund Policy

Payments are non-refundable. If something is missed, you must notify us within 24 hours, and we will return to address the issue at no additional charge. This is known as our Satisfaction Touch-Up Guarantee. Failure to notify us within 24 hours voids this guarantee.

10. Recurring Service Discount

Discounted recurring rates apply beginning after the first cleaning.

If a client skips, delays, or extends the interval between visits, the rate will increase to reflect the new cleaning frequency.

11. Rate Increases

Rates may be adjusted if:

Service frequency changes
The property undergoes renovations
Household size changes
Furniture or clutter significantly increases
Cleaning needs have materially increased

Clients will be notified in advance of any rate adjustments.

12. Lockouts

A guaranteed method of entry must be provided. If our team cannot access the property within 20 minutes, the appointment will be marked as a lockout, and the $70 cancellation fee will apply.

Lottus LLC is not responsible for lockout charges associated with alarm systems.

13. Rescheduling & Cancellations

To avoid the $70 cancellation fee, clients must provide at least 48 hours' notice for cancellations or rescheduling.

Same-day cancellations automatically incur the full cancellation fee.

14. Security Alarms

If your home has a security system, it must be disarmed before arrival, or the correct code must be provided. Clients are responsible for incorrect codes or resulting lockouts.

15. Homeowner’s Vacuum

If a customer requests that their vacuum be used:

Lottus LLC is not responsible for the condition or maintenance of the vacuum.
Lottus LLC will not assume liability for damage or malfunction.

If the vacuum does not function at the time of service, vacuuming will not be performed.

16. Cleaning Supplies

We bring all cleaning tools and products. If a client requests that we use their products:

Lottus LLC is not liable for any damages resulting from those products.
All supplies must be left in an accessible location.

17. Items We Cannot Clean

For health and safety reasons, we do not clean:

Mold (requires a specialist)
Hoarding environments
Animal or human waste
Blood, bodily fluids, or biohazards
Infested areas (fleas, bedbugs, roaches)
Litter boxes, bird cages, or pet urine

18. Unreachable Areas & Heavy Items

Technicians cannot:

Climb higher than a step stool
Move furniture over 35 pounds
Work outside the home
Access high shelves, vaulted ledges, or dangerous spaces

If you want cleaning behind heavy items, please move them before the appointment.

19. Damage, Breakage & Loss Policy

While rare, accidents can occur. Lottus LLC carries general liability insurance for breakage or damage caused by our technicians.

We are not liable for:

Normal wear and tear
Improper installation or unstable fixtures
Pre-existing damage
Items not disclosed as fragile
Artwork, collectibles, or heirlooms, unless disclosed in advance

Clients must report breakage, loss, or damage within 24 hours. An identical replacement will be attempted, but is not guaranteed.

20. Arrival Window

Due to traffic, weather, previous job overruns, and routing efficiency, arrival times are given as windows, not exact times.

Typical arrival window: 8:00 AM – 4:00 PM
Technicians typically arrive within 30 minutes early or 45 minutes late of the scheduled time.

We will notify customers via call or text if running significantly behind.

21. Holidays

Lottus LLC does not operate on the following holidays:

Independence Day
Thanksgiving
Black Friday
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day

If your service falls on a holiday, we will contact you to reschedule.

22. Inclement Weather

If severe weather results in local school, road, or safety closures, Lottus LLC may pause operations for the day and reschedule appointments.

23. Keys & Access

Client keys are coded and stored securely. Only management has access.

If a client chooses to leave a key in an unsecured area (under a mat, unlocked door, etc.), Lottus LLC is not responsible for any resulting damages or theft.

Upon cancellation or termination of service, keys will be returned within 48 hours or the next business day.

24. Non-Solicitation of Lottus LLC Staff

Clients agree not to hire, solicit, or attempt to employ any Lottus LLC employee or contractor for personal services outside this Agreement during service and for 24 months following termination of services.

A violation of this clause results in a $3,000 finder’s fee payable to Lottus LLC.

25. Limitation of Liability

To the maximum extent permitted by law:

Lottus LLC is not liable for indirect, incidental, punitive, or consequential damages.
Total liability for any claim shall not exceed the amount paid for the specific service in dispute.
Lottus is not liable for losses due to theft, fire, water damage, or natural disasters.

26. Governing Law

This Agreement is governed exclusively by the laws of the State of Colorado, without regard to conflict of law principles. Any disputes shall be resolved in Denver County, Colorado.

27. Changes to Terms

Lottus LLC reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will be posted on our website.

28. Acceptance of Terms

By booking, paying for, or receiving services from Lottus LLC, you acknowledge that you have read, understood, and agreed to all terms in this Agreement.